SHIPPING & RETURNS

Last updated: 03-01-2022

 

ALL SALES ARE FINAL. NO RETURNS.

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Order Shipment 

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​Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. We never ship on weekends or holidays. We will be provided with a verified tracking number so that you may have access to track your package 24/7. We currently ship only in the United-States and Canada. For shipping outside of the United States & Canada, send us an inquiry HERE.

 

Order Status

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​You will receive an email confirmation once your order has been placed. We will send an email with tracking information once your order is shipped. A link to track your order and expected delivery date will be included when the delivery method allows it. 

 

• Standard shipping: $9.99 flat rate (5-7 business days)

• 2-Day expedited shipping: $24.99 (2 business days)

• Standard overnight shipping: $34.99 (next day) 

 

We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order. To make changes to your order prior to shipping, send us an inquiry HERE as soon as possible. 

 

Returns

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​Because hair extensions are customized and for sanitation purposes, we do NOT offer any returns, ALL SALES ARE FINAL. If you ordered the wrong color, we offer a 30 days color swap, on packages that have not been opened, worn, or tampered with, and the seal has not been broken. We also replace items if they are defective or damaged. Items must be sent back within 30 days from receipt, the customer is responsible for ALL SHIPPING COSTS through the exchange process. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Shipping Insurance

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Soluxy Hair offers a fixed rate of $24.99 to cover your shipping insurance cost. If an insured package is lost, stolen, or damaged then you will be reimbursed the declared value of the item (s) in the package. To get reimbursed when a package is reported missing or damaged, please contact us as soon  as possible. 

 

Order Lost

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​When ordering, you are given the option to have your package delivered with or without a signature request. We highly recommend our customers to request their package to be delivered with a signature. If you choose to have your package delivered with a signature, someone will need to be at the delivery address at time of delivery to sign for the package. Soluxy Hair is not responsible for LOST or STOLEN packages. 

 

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on your location and delivery method you choose. You may also have to go to your local office to collect your package in case it cannot be delivered to you.

For any questions or concerns about our shipping & returns policy, please send us an inquiry.